guest experience

Learn what guests expect from 5-star holiday rentals in 2026, from cleanliness and comfort to service and local experiences.

What Guests Expect from 5-Star Rentals in 2026

Guest expectations for holiday rentals are higher than ever. In 2026, travellers are not only looking for a place to sleep. They want comfort, reliability, cleanliness, design, fast communication and a stay that feels smooth from the moment they book until the moment they leave. For property owners in Madeira, this creates a clear opportunity. A well-prepared rental can stand out, earn better reviews...

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Privacy Overview

Privacy Policy & Terms of Use

Last Updated: May 11, 2026

Welcome to Madeira Estate (“we”, “our”, or “us”).

Madeira Estate is operated by Factum S, Lda, registered in Portugal.

Company Information
Factum S, Lda
VAT / NIPC: 516699741

Rua das Pretas Nº43, 2º Andar, Sala 6
9000-049 Funchal
Madeira, Portugal

Email: [email protected]
Website: https://madeira.estate

By using this website, you agree to the terms described below.

1. Information We Collect

We may collect personal information that you voluntarily provide through contact forms, email communication, property inquiries, or service requests, including:

Name

Email address

Phone number

Property preferences

Budget or investment information

Information related to requested services

Any other information you voluntarily submit

We may also automatically collect technical information such as:

IP address

Browser type

Device information

Website usage statistics

Cookie identifiers

2. How We Use Information

We may use collected information to:

Respond to inquiries

Provide requested services

Assist with property-related requests

Improve website performance and user experience

Communicate with clients and potential clients

Maintain website security

Comply with legal and regulatory obligations

Analyze website traffic and marketing performance

3. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

We may use third-party services including:

Google Analytics

Meta Pixel

Cloudflare security services

Microsoft Outlook communication services

Analytics and marketing technologies are activated only after user consent where required by applicable law.

Users may accept, reject, or manage cookie preferences through the cookie consent banner available on the website.

4. Forms & Communications

When you submit a form through our website, the information provided may be used to contact you regarding your inquiry, property request, or requested services.

We do not sell personal information to third parties.

If marketing communications, newsletters, or property updates are introduced in the future, users will be able to opt in or unsubscribe at any time.

5. Data Retention

Contact form submissions may be retained for up to 12 months.

Client and transaction-related records may be retained for longer periods where required by applicable tax, accounting, or legal obligations.

6. Data Protection Rights

Under applicable data protection laws, including the GDPR, users may have the right to:

Access personal data

Request correction of inaccurate information

Request deletion of personal data

Restrict or object to certain processing activities

Withdraw consent where applicable

Requests may be submitted to:
[email protected]

7. Third-Party Services

Our website may contain links or integrations with third-party services and platforms.

We are not responsible for the privacy practices or content of third-party websites or services.

8. Website Use

All content provided on this website is for general informational purposes only and does not constitute legal, tax, financial, or investment advice.

Property listings, availability, pricing, and related information may change without notice.

Use of this website does not establish a professional or client relationship unless explicitly agreed in writing.

Users agree not to:

misuse the website,

attempt unauthorized access,

interfere with website functionality,

upload malicious content,

engage in unlawful activities.

9. Limitation of Liability

While we aim to keep information accurate and up to date, we make no guarantees regarding completeness, accuracy, or reliability.

To the maximum extent permitted by law, Madeira Estate and Factum S, Lda shall not be liable for:

indirect losses,

business interruption,

data loss,

financial losses,

investment decisions,

property-related decisions,

reliance on website content.

10. Governing Law

These terms shall be governed by the laws of Portugal.

Any disputes arising in connection with this website shall be subject to the jurisdiction of the Portuguese courts.

11. Changes

We may update this page from time to time.

Updated versions will be published on this page together with the revised date above.

12. Contact

For questions regarding privacy, data processing, or website use, please contact:

Madeira Estate
Factum S, Lda
[email protected]

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

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