{"id":19248,"date":"2022-09-13T13:23:31","date_gmt":"2022-09-13T13:23:31","guid":{"rendered":"https:\/\/madeira.estate\/?page_id=19248"},"modified":"2024-10-24T12:52:24","modified_gmt":"2024-10-24T12:52:24","slug":"property-management-faq","status":"publish","type":"page","link":"https:\/\/madeira.estate\/en\/property-management-faq\/","title":{"rendered":"Property Management FAQ’s"},"content":{"rendered":"\t\t
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Property Management Services\nFAQ's<\/h2>\n \n

We've put together a list of frequently asked questions relating to our property management services, and why you should work with Madeira Estate to provide an incredible experience for your guests. <\/p>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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frequently Asked Questions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are guest reservations managed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Reservations for your AL Holiday Apartment\/Villa are managed through the respective booking platform, Booking.com, Air B&B or similar. Guests use these platforms to communicate with us and are also provided with emergency and assistance numbers when they check in.<\/p>

At Madeira Estate, we have a centralised booking calendar that we can share with the property owner, so you can see a quick overall view of your property\u2019s past and present bookings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Madeira Estate is not responsible for screening guests at your holiday property. Booking Platforms use several tools to ensure that Guest Names are screened against global sanctions watch lists and Fraud Scoring. For more information, consult with the relevant Booking Platform.<\/p>

By setting and communicating \u2018House Rules\u2019, your guests clearly understand their responsibilities while staying at your property. Guest reporting tools allow us to report misconduct with the relevant booking platform so that other hosts can choose to cancel any future bookings they may make.\u00a0\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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There is no minimum stay requirement with Air B&B or Booking.com. This is at your discretion and can be amended at any time. Madeira Estate can offer advice on booking duration and whether a minimum stay requirement would be suitable for your property. \u00a0\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Guest Cancellation policies are determined by the hosting platform. <\/p>\n

Hosts have the option to add a non-refundable option to their listing. <\/p>\n

As a host, you can remove your property from listings at any time, but there maybe financial penalties relating to any future bookings that may have been made.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Giving your guests a warm welcome is one of the most important parts of their stay at your property, setting the tone for the rest of their visit.\u00a0<\/p>

Our friendly team welcome every guest in person, offering a walk through the property, local knowledge, car hire tips and 24\/7 assistance. Your guests will also find a brochure, bespoke to your property with all the information about fire safety, health and safety, instructions for electrical appliances and emergency contact information.\u00a0<\/p>

They will also be greeted with a Welcome Basket, including Bolo de Mel, Madeira Wine and fresh fruit. \u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Maintaining your Alojamento Local or long-term rental property can be difficult sometimes. We work on your behalf and bring in trustworthy and experienced tradespeople to repair faulty equipment or decorate when necessary, so you don\u2019t have to worry.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our partner company, MC Contabilidade<\/a>, offer full accountancy services, ensuring that your property business remains compliant with Portuguese tax laws. We register your activity and submit monthly and annual statements to make sure you pay the correct amount of tax in a timely manner.  <\/p>\n

Accountancy services are included with our Premium Package<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Servi\u00e7o de Estrangeiros e Fronteiras (SEF), Portugal\u2019s border service, require the registration of every guest on their online portal on the day that they check into your property. <\/p>\n

With our Basic and Premium packages, Madeira Estate will manage this process on your behalf.   <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our Premium Package includes support for obtaining and maintaining your Alojamento License.<\/p>\n

The cost of obtaining the license and associated health and safety\/fire safety equipment and signage is your responsibility, but Madeira Estate will manage the process on your behalf. We will install fire extinguishers, fire blankets, emergency signage and contact information so that your property remains compliant with the strict regulations.<\/p>\n

The application process can take from a few weeks to a couple of months and is dependent on the local municipality where your property is located. A detailed inspection is required by the municipality to ensure your property is safe, insured, and ready to receive guests.<\/p>\n

Officers from the local municipality will perform routine checks on your property to ensure that you remain compliant with regulations, without notice.<\/p>\n

We will also manage the complaints book, which is mandatory for all businesses operating in Portugal.<\/p>\n

Your business must be registered with the tax office before you apply for your license.    <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Seeing an overview of activity at your rental property is an important feature for many AL owners. Madeira Estate manages all guest reservations through dedicated booking platforms and adds all reservations to a shared calendar that you can access 24\/7.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Your property is thoroughly cleaned and inspected after each guest\u2019s stay.\u00a0<\/p>

Photographs of any damage or wear and tear are recorded and actioned accordingly.<\/p>

Periodic detailed inspections are carried out to ensure your property is maintained to the highest standard, and in top condition for your guests. \u00a0\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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As well as managing your property on Booking Platforms and Review Sites, we can also build and manage your social media presence, creating posts, stories, and sharing your guest\u2019s experiences. \u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Showing off your property and making it as attractive as possible for potential bookings is important to us at Madeira Estate. We\u2019ll provide professional photography, detailing your property\u2019s best features to be used in listings and social media.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We set the rates for your property only after prior agreement with you. In addition, we provide recommendations to help you maintain profitability, stay competitive with similar properties, and account for seasonal price fluctuations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Madeira Estate can manage your property\u2019s mail in several ways.<\/p>